Tracy Glen Head of Customer Assist and Fraud Operations – Latitude Financial Services
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About this episode
It has been an unimaginable twelve months the worst bushfire season ever, pandemic economic implosion, loss and lots of new normals to navigate, especially for leaders leading large teams in multiple locations in different countries even leading through crisis is our topic today.
Tracy Glen is a crisis management expert. She has led large teams across multiple countries and has successfully managed teams in America through the GFC and the recent COVID-19 lockdown in Melbourne.
She explains in this episode her key takeaways from leading through crisis, how she kept her teams motivated, engaged and productive in the work from home environment, and her three top priorities to build a strong recovery.