With over 30% of consumers willing to stop doing business with you after just 1 bad experience, there has never been a better time than now to focus on improving the experiences you create and deliver for your customers.
However, the foundation to delivering a consistent customer experience is the employee experience. Global research confirms that companies who are best-in-class when it comes to employee experience outperform their fortune 500 competitors in ways that it matters, including customer experience and shareholder returns.
In today’s episode we will explore
- What is customer experience
- Why data is key to driving customer experience
- The value of human connection in a digital exp
- Personalization in CX
- The role of EX in CX
- And more
Today’s guest is Jason. S. Bradshaw.
Jason created his first business at fourteen, selling telecommunications and computer equipment which opened his eyes to the power of customer and employee experience.
He worked with companies including Telstra, Target Australia, Fairfax Media, New South Wales Government, Optus, and Volkswagen Group Australia, he sat on the boards of ACON Health Limited and Oz ShowBiz Cares.
His ultimate passion is helping individuals and organisations, grow and achieve their goals.
Read more about the awards Jason won here.
Connect with Jason –
Twitter – https://twitter.com/jasonsbradshaw
Linkedin – https://www.linkedin.com/in/jasonsbradshaw/
Facebook – https://www.facebook.com/jasonsbradshaw/
Instagram – https://www.facebook.com/jasonsbradshaw/
Website - https://www.jasonsbradshaw.com/